![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I believe that in simple good ******************* should cover the cost of the repair of the remaining issues (air conditioning and vent selector motor).īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]() If they had been disclosed I would not have purchased the car. I took it in this last time and spent $390 for the inspection for them to tell me that my service would not be covered by warranty.My general complaint is that these issues should have either been repaired prior to the vehicle being put up for sale or the repair issues should have been disclosed to me. So far the vehicle has been in the shop at **** 5 times and still has remaining issues. The vent selector motor would be another $850 on top of that. The air conditioning is supposed to be covered under the warranty but the service manager informed me the parts required to repair the issue are not covered by warranty and therefore would require $717 in repairs. I purchased an extended warranty through **** at the time of purchase and had to have the transfer case replaced which was covered by the warranty but still cost $200 out of pocket.The current issue is the air conditioning not working. The vehicle had the following issues at the time of purchase:Air conditioning not working Faulty air vent selector motor Warped brake rotors and pads Leaking defective Power Transfer Unit (Transfer Case)Airbag light was on During the test drive I discovered the brakes issue and the dealership replaced the brakes and fixed the airbag light. ![]() 2016 **** Explorer vehicle was purchased Feb 2023.
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